Customer Care
Get in touch
Questions about sizing, your delivery status, or requesting a 30-day exchange? Our Cape Town team replies within one business day.
Direct Studio Contact
Phone & WhatsApp
021 555 0192
Mon–Fri · 08:30 – 17:00 SAST
Design Studio & Collections
14 Albert Road, Woodstock
Cape Town, 7925, South Africa
Need help choosing a size?
Detailed chest, waist, and hip cm tables
Transparent Policies
Nationwide Delivery & 30-Day Returns
Major Metro Centres
2–3 working days
Cape Town, Johannesburg, Pretoria, Durban, Gqeberha (Port Elizabeth).
Regional & Outlying Areas
3–5 working days
Delivered door-to-door via reliable South African couriers.
Delivery Rates
Free over R1,000
Orders below R1,000 carry a flat R99 nationwide courier fee.
How Our 30-Day Doorstep Returns Work
Log your return
Use this form or email returns@conversion.co.za with your CONV- order number within 30 days of delivery.
Doorstep collection
Our courier collects the parcel from your home or office address. Keep items unworn with original tags.
Instant refund or swap
Once inspected at our Woodstock studio, refunds reflect in your bank account within 48 hours or your replacement size is dispatched.